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IncTravelGroup /

Corporate Travel

/ 27 Nov, 2018

Why you should always use a TMC to book your train travel.

Purchasing rail tickets is often seen by travel bookers as an “easy” process, yet a recent investigation reported that “a fifth of rail passengers buy the wrong ticket from ticket machines at the station.” Not only can the wrong ticket incur costs to your business but the time it takes to book travel can quickly stack up.

For many the word “travel” conjures up images of bustling airports, manic check-in desks and the image of that person trying to stuff a too-big wheelie case into an overhead locker. However, the reality for many business’ is that it’s our great British railway systems that get their experts where they need to be.

While rail travel doesn’t have the complex check-in and boarding process synonymous with airports, it has its own complexities that really can use up your expert’s time.

Here are 7 reasons why your business needs to outsource it’s rail bookings to a Travel Management Company:

1) Flexible Payment Facilities

Buying tickets online for your traveller might seem like the easiest option. However, your traveller will have to present the card the tickets were purchased with – which quickly becomes complicated when the company credit card is being passed around.

Having a Travel Management Company (TMC) in place means that you can pay in a variety of ways, including using any card at the station’s machines. At INC. Travel Group, we pride ourselves on our flexibility. You can pay for your ticket (and indeed, all your travel) at intervals and by methods that suit you.

2) Simplified Ticket Collection

As mentioned above, ticket collection can be tricky without a TMC for payment reasons. Yet even when equipped with a card to use, ticket collection is just another thing that a business traveller has to find time in their day to do. Rather than standing around in a queue for the ticket machine, a Travel Management Company can print off your train tickets and post them to your office or to your traveller directly. Easing the stress and minimising disruption to the journey.

3) Independent and in-policy booking

Yes it’s possible!

A travel management company can provide you with an online booking tool, allowing your travellers to book their own trains (as well as hotel and flights and car hire) and only shows in-policy price options. This gives your travellers the independence to book travel on the go, while giving you the assurance that it will keep in line with your budgets.

What’s more, through API technology trips can be synced with expense management solutions, making booking and invoicing travel smoother than ever.

corporate traveller holding smartphone

4) Automated Railcard Savings

This can yield great savings for your business. With the release of the new 26-30 card, essentially all your travellers aged 16 – 30 can travel with a third off rail tickets.

Booking with a TMC, means this information is always stored on their profile and automatically deducted from the final costs, guaranteeing you a saving and avoiding human error.

5) Make use of Expert Knowledge

Many people are confident booking trains, but if you add up all the time your experts spend organising travel per year, how many working days could have been better spent utilising their skill set?

Well, a Travel Management Company’s area of expertise is to source and book travel!

A TMC will be able to utilise their industry knowledge to help your business optimise your travel spend. For example, if you’re based in Manchester and have a meeting in London at 10am, you might be tempted to get an anytime return on your own, but you’ll be spending where you don’t have to. Buying a fixed single to make your meeting and an anytime return single so you can leave at your leisure means you’re not restricted by time and will be a much cheaper option. Tips like this “split ticketing” are second nature to travel experts and is one of many benefits to having a Travel Management Partnership.

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6) Make Full Use Of Your Data

Booking with a TMC, (whether that’s via phone/email or through their online booking platform) ensures all your traveller’s behaviour is logged in one place. You can clearly see who books out of policy trips and have an accurate view of your travel spend. Having a clear view of your data gives you full control to decide where to make cost savings, – something you wouldn’t have if you booked alone.

7) 27/4 Support And Compensation

Imagine getting a train to meet your client at their office 3 hours away, but your connection is delayed by an hour and you miss the train and your meeting.  That’s 4 hours of your experts time wasted.

Having a flexible Travel Management Company partnership means that in unfortunate times of rail delays, we can react to your situation quickly. Our 24/7 team can quickly book your traveller on a train back to the office and cancel the hotel they had booked for the meeting, ensuring you’re directly refunded and your traveller doesn’t waste any further valuable time.

For more information on how a Travel Management Company can save you time, whilst reducing your business travel spend please contact one of the team.

T: 0345 565 1659


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